Our policies

The department has a large number of rules, policies and guidelines that govern the way we work.

Documents in the publication scheme can either be downloaded directly from these pages or a request can be made to access them.

Practice directions

Practice directions are guidelines for QCAT proceedings. The directions provide more information on specific issues and complement existing QCAT legislation and rules.

QCAT rules and legislation

Our rules guide our dispute resolution. Legislation sets out QCAT's jurisdictions.

Service charter

QCAT's service charter describes our commitment to service excellence, the parameters within which we operate and how we would like to engage with you.

Annual reports

The Queensland Civil and Administrative Tribunal’s annual report summarises its fiscal and corporate performance for the financial year.

Accessing QCAT records and information (PDF, 245.7 KB)

The tribunal provides a fair and transparent process for public and media access to QCAT records and information.