To contact us about a general enquiry, or about an existing matter you have at QCAT, please click on the button below.
For all matters (except Guardianship and Administration for Adults and Child Protection matters), QCAT has a 30 page limit for emails and attachments including attachments over multiple emails. If your email and attachments exceed this limit, it will not be processed. In these circumstances you can only lodge the application in person or by mail.
| Registry location and hours | The QCAT Registry is located on Level 11, 259 Queen Street, Brisbane Queensland The QCAT Registry counter is open from 8.30am–4.30pm weekdays (closed on public holidays) QCAT operates outside of the Brisbane CBD through the Magistrates Court. These courts (except Brisbane Magistrates Court) can receive all QCAT applications and deal with minor civil dispute matters. Check the Queensland Courts website for operating hours. |
| Courier deliveries | Due to security policies, courier deliveries will only be accepted at the QCAT registry at Level 11, 259 Queen Street under prior arrangement with a registry staff. If you do not provide advice to staff or to enquiries@qcat.qld.gov.au of your delivery, it may be refused or postponed. |
| Postal address |
GPO Box 1639, Brisbane, Qld, 4001 Please address all correspondence to the QCAT registry and not to members, Deputy President or President. |
| Phone | 1300 753 228 The phone line is open from 8.30am to 3.00pm Monday to Thursday, and 8.30am to 12.00pm on Fridays (closed on public holidays) For callers outside of Brisbane: for residential tenancy dispute, debt dispute, consumer and trader dispute or other minor civil dispute contact your local Magistrates Court (except Brisbane Magistrates Court) For callers outside of Australia: International Access Code + 61 7 3328 4046 (charges to caller) For callers with a hearing or speech impairment: The Australian Government’s National Relay Service can help you with your call. For callers needing an interpreter: Urgent guardianship and administration calls 1300 753 228 from 8.30am to 3.00pm Monday to Thursday, and 8.30am to 12.00pm on Fridays (closed on public holidays) For urgent calls regarding guardianship and administration matters from 3.00pm to 4.30pm Monday to Thursday and 12.00pm to 4.30pm on Fridays, a phone number is made available when calling 1300 753 228. |
| Fax | QCAT no longer has a fax service. |
| Getting to QCAT in Brisbane | Public transport QCAT is located near rail, bus and CityCat stops. Contact Translink. By car Parking (fees payable) is located next door in the Macarthur Central building which can be accessed via Elizabeth Street. Disability parking Disability parking bays are available within this carpark. Lift access is available directly from the Macarthur Central carpark to QCAT's reception (Level 11) and hearing rooms (Level 10). |
| Getting to QCAT outside Brisbane | Contact your local Magistrates Court. |
| Media enquiries | Journalists with media enquiries, including those about tribunal appearance dates and outcomes, should contact QCAT's Communications Manager by email QCAT.mediaenquiries@justice.qld.gov.au. Further information regarding file searches and inspections for media can be found on our Media Policy page. |
The You can also check our frequently asked questions for a potential answer to your inquiry.
Feedback and complaints
QCAT values your feedback and encourages your comments. All clients are welcome to provide feedback so we can learn more about your experience with the tribunal and improve our services.
Please visit our feedback page for more information, including how to make a complaint and how we manage complaints.