Contact us
To contact us about a general enquiry, or about an existing matter you have at QCAT, please click on the button below.
| Registry location and hours | The QCAT Registry is located on Level 11, 259 Queen Street, Brisbane Queensland 8.30am–4.30pm weekdays (closed on public holidays)QCAT operates outside of the Brisbane CBD through the Magistrates Court. These courts (except Brisbane Magistrates Court) can receive all QCAT applications and deal with minor civil dispute matters. |
| Courier deliveries | Due to security policies, courier deliveries will only be accepted at the QCAT registry at 259 Queen Street under prior arrangement with a registry staff. If you do not provide advice to staff or to enquiries@qcat.qld.gov.au of your delivery, it may be refused or postponed. |
| Postal address |
GPO Box 1639, Brisbane, Qld, 4001 Please address all correspondence to the QCAT registry and not to members, Deputy President or President. |
| Phone | 1300 753 228 between 8.30am and 3.00pm Monday to Thursday. On Friday 4 December, 11 December and 18 December 2020, QCAT's 1300 723 228 service will be available between 8.30am and 12 noon only. For callers outside of Brisbane: for residential tenancy dispute, debt dispute, consumer and trader dispute or other minor civil dispute contact your local Magistrates Court (except Brisbane Magistrates Court) For callers outside of Australia: International Access Code + 61 7 3025 9100 (charges to caller) For callers with a hearing or speech impairment: The Australian Government’s National Relay Service can help you with your call. For callers needing an interpreter: |
| Fax | QCAT no longer has a fax service. |
| Getting to QCAT in Brisbane | Public transport QCAT is located near rail, bus and CityCat stops. Contact Translink. By car Parking (fees payable) is located next door in the Macarthur Central building which can be accessed via Elizabeth Street. Disability parking Disability parking bays are available within this carpark. Lift access is available directly from the Macarthur Central carpark to QCAT's reception (Level 9) and hearing rooms (Level 10). |
| Getting to QCAT outside Brisbane | Contact your local Magistrates Court. |
| Media enquiries | QCAT.mediaenquiries@justice.qld.gov.au. QCAT's media guidelines provide more information on file searches and inspections. |
The You can also check our frequently asked questions for a potential answer to your inquiry.
Feedback and complaints
QCAT values your feedback and encourages your comments. All clients are welcome to provide feedback so we can learn more about your experience with the tribunal and improve our services.
Please visit our feedback and complaints pages for more information, including how to make a complaint and how we manage complaints.