Privacy and security

We are committed to protecting your privacy.

The Information Privacy Act 2009 regulates how Queensland Government agencies manage your personal information. Under the Information Privacy Act 2009, government agencies such as the Department of Justice and Attorney-General are required to manage personal information in accordance with eleven information privacy principles.

QCAT continually assesses our business group and work units' compliance with the information privacy principles.

If you would like to check the extent to which the information privacy principles currently apply to your transactions with us, you can:

For more information, please visit the privacy page on the Department of Justice and Attorney-General's website.

Use of CCTV

QCAT’s premises at 259 Queen Street, Brisbane are protected by closed circuit television (CCTV). QCAT is committed to ensuring that the personal information we collect is managed in accordance with the Privacy Principles contained in the Information Privacy Act 2009.

QCAT uses CCTV systems for 24 hour video surveillance, which monitors and records activity in the following areas.

  • QCAT reception, public waiting area and document inspection rooms on Level 9.
  • QCAT public waiting areas on Level 10.

The purpose of monitoring and recording these areas is to provide a safe and secure work environment for QCAT staff, visitors and the general public. Video cameras are only used in the areas specified.

Video surveillance is used to deter any form of aggressive, harmful or unlawful behaviour and to help identify offenders. Should an incident occur, the recordings may be provided as evidence to law enforcement authorities (such as the police) to assist with investigations or enquiries. CCTV and video footage is not used to monitor staff performance. However, it may be used to investigate allegations of serious misconduct by staff.

The images the cameras record are securely stored as digital files within the CCTV software, which are only accessible to security staff. These files are stored for a maximum of thirty days after which they are programmed to be automatically erased unless required by law enforcement authorities. Only authorised staff can view these images. Controlled access to the secured footage is strictly maintained. Copies of recordings will not be made for other purposes unless they are relevant for surveillance or are required by law.


When you purchase an item at QCAT, your personal and financial details are protected at all stages of the transaction. In order to process your payment we need to know your name, party details and credit card details.

Your credit card details are not stored on our servers at any stage of the transaction.

We accept VISA and Mastercard credit cards for payment when using the Credit Card Payment Authorisation form (PDF, 221.0 KB)

Your emails

This is a Queensland Government website. Email correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Your name and address details will not be added to a mailing list and we will not disclose these details to third parties without your consent unless required by law. Our web team may monitor email messages for system troubleshooting and maintenance purposes.


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