Complaints about QCAT Registry
If you have a complaint about our registry staff, service delivery, procedures, practices or policies, please:
- Read the QCAT complaints management policy (Registry and QCAT staff Mediators) (PDF File, 424 KB)
- Fill out our complaint form
Complaints about Members, Adjudicators and Justice of the Peace
If you have a complaint about a QCAT Member, Adjudicator or Justice of the Peace, please:
- Read the QCAT Tribunal complaints policy and procedure (Members, Adjudicators and Justice of the Peace) (PDF File, 347 KB)
- Follow the policy’s procedure for making a complaint
- Do not, in any circumstances, telephone or send an SMS or other electronic text message directly to the President.
Complaints about decisions
QCAT registry staff cannot give you advice about whether you should appeal against a decision or whether your application would be successful.
Appealing a QCAT decision
In certain circumstances parties can appeal a QCAT decision. See Appealing a QCAT decision for more information.
The Queensland Ombudsman
A member of the public may apply to the Ombudsman to help resolve a complaint. QCAT may refer applications to the Ombudsman and the Ombudsman to QCAT.
The Queensland Ombudsman’s Office is an independent complaints agency.
The office is established under the Ombudsman Act 2001.
The objectives of the Act are to:
- give people a timely, effective, independent and just way of having administrative actions of agencies investigated
- improve the quality of decision-making and administrative practice in agencies.
The Queensland Civil and Administrative Tribunal Act 2009 permits QCAT to refer applications or referrals for administrative action to the Ombudsman as appropriate. Similarly, the Ombudsman can refer complaints to QCAT.
For more information on the Queensland Ombudsman’s functions, please visit their website at ombudsman.qld.gov.au.