Complaints

Lodge a complaint about QCAT.

Complaints about QCAT Registry and Mediators

We would like to know if you have a complaint about our registry staff, service delivery, procedures, practices or policies.

QCAT is committed to:

  • Listening to your complaint, to improve our service delivery
  • Providing you with accessible complaint options
  • Efficiently and fairly managing your complaint.

To make a complaint, please:

Complaints about Members, Adjudicators and Justice of the Peace (QCAT)

We would like to know if you have a complaint about a Member, Adjudicator or Justice of the Peace of the Queensland Civil and Administrative Tribunal.

To make a complaint, please:

Complaints about decisions

QCAT registry staff cannot give you advice about whether you should appeal against a decision or whether your application would be successful.

Appealing a QCAT decision

In certain circumstances parties can appeal a QCAT decision. See Appealing a QCAT decision for more information.

Appeals in minor civil disputes

You must lodge an Application for leave to appeal or appeal (Form 39). See Appeals in minor civil disputes for more information.

QCAT and the Queensland Ombudsman

A member of the public may apply to both QCAT and the Ombudsman to help resolve a complaint. QCAT may refer applications to the Ombudsman and the Ombudsman to QCAT.

The Queensland Ombudsman’s Office is an independent complaints agency.

The office is established under the Ombudsman Act 2001.

The objectives of Act are to:

  • give people a timely, effective, independent and just way of having administrative actions of agencies investigated
  • improve the quality of decision-making and administrative practice in agencies.

The Queensland Civil and Administrative Tribunal Act 2009 permits QCAT to refer applications or referrals for administrative actions to the Ombudsman as appropriate. Similarly, the Ombudsman can refer complaints to QCAT.

For more information on the Queensland Ombudsman’s functions, please visit their website at ombudsman.qld.gov.au.