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Contact us

Prior to contacting QCAT, please check Frequently asked questions for an answer to your query.

Emailenquiries@qcat.qld.gov.au 
Registry location and hours

Level 9, 259 Queen Street, Brisbane QLD

8.30am – 4.30pm weekdays (closed on public holidays)

QCAT operates outside of the Brisbane CBD through the Magistrates Court. These courts (except Brisbane Magistrates Court) can receive all QCAT applications and deal with minor civil dispute matters.

Courier deliveries

Due to security policies, courier deliveries will only be accepted at the QCAT registry at 259 Queen Street under prior arrangement with a registry staff. If you do not provide advice to staff or to enquiries@qcat.qld.gov.au of your delivery, it may be refused or postponed. 

Postal address GPO Box 1639, Brisbane 4001

Please address all correspondence to the QCAT registry and not to members, Deputy President or President.
Phone

1300 753 228 between 8.30am and 5.00pm on weekdays.

  For callers outside of Brisbane: for residential tenancy dispute, debt dispute, consumer and trader dispute or other minor civil dispute contact your local Magistrates Court (except Brisbane Magistrates Court)

For callers outside of Australia: International Access Code + 61 7 3012 2500 (charges to caller)
Fax 07 3221 9156
Getting to QCAT

Public transport

QCAT is located near rail, bus and CityCat stops. Contact Translink.

By car

Parking (fees payable) is located next door in the Macarthur Central building which can be accessed via Elizabeth Street. 

Disability parking

Disability parking bays are available within this carpark.  Lift access is available directly into the BOQ Centre to QCAT reception (Level 9) and hearing rooms (Level 10). 

Media enquiries

QCAT.mediaenquiries@justice.qld.gov.au.

QCAT's media guidelines provide more information on file searches and inspections.

Feedback and complaints

QCAT values your feedback and encourages your comments. All our users are invited to take part in a brief online survey so we can learn more about your experiences with the tribunal and help improve our services.

Our complaints section will guide you through how to make a complaint and how we manage complaints.

We cannot provide legal advice

As part of an independent tribunal, QCAT registry staff are unable to provide legal advice. 

Registry staff can explain and answer questions about how QCAT works and its processes. 

Registry staff cannot assist with:

* whether or not you should submit an application
* whether your application is under the correct jurisdiction
* if you should lodge an appeal or a counter-application
* recommending a specific lawyer to assist you
* how to word your application, supporting documents or what to say at a proceeding
* contacting a QCAT member or adjudicator directly
* predicting likely outcomes of a case or appeal
* helping you to prepare your case
* advising what orders/decisions you should seek
* enforcing an order or decision of the tribunal
* advising exact timeframes for resolution of a matter – this depends on your individual matter.

Subscribe to QCAT Update

Subscribe to QCAT Update for the latest tribunal news and resources.

Last reviewed
24 December 2014
Last updated
25 June 2015

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