Complaints about QCAT Registry and Mediators
We would like to know if you have a complaint about our registry staff, service delivery, procedures, practices or policies.
QCAT is committed to:
- Listening to your complaint, to improve our service delivery
- Providing you with accessible complaint options
- Efficiently and fairly managing your complaint.
To make a complaint, please:
- Read the QCAT complaints management policy (Registry and QCAT staff Mediators) (PDF File, 424 KB)
- Fill out our complaint form
Complaints about Members, Adjudicators and Justice of the Peace (QCAT)
We would like to know if you have a complaint about a Member, Adjudicator or Justice of the Peace of the Queensland Civil and Administrative Tribunal.
To make a complaint, please:
- Read the QCAT complaints policy and procedure (Members, Adjudicators and Justice of the Peace) (PDF File, 347 KB)
- Follow the policy’s procedure for making a complaint.
Complaints about decisions
QCAT registry staff cannot give you advice about whether you should appeal against a decision or whether your application would be successful.
Appealing a QCAT decision
In certain circumstances parties can appeal a QCAT decision. See Appealing a QCAT decision for more information.
QCAT and the Queensland Ombudsman
A member of the public may apply to both QCAT and the Ombudsman to help resolve a complaint. QCAT may refer applications to the Ombudsman and the Ombudsman to QCAT.
The Queensland Ombudsman’s Office is an independent complaints agency.
The office is established under the Ombudsman Act 2001.
The objectives of Act are to:
- give people a timely, effective, independent and just way of having administrative actions of agencies investigated
- improve the quality of decision-making and administrative practice in agencies.
The Queensland Civil and Administrative Tribunal Act 2009 permits QCAT to refer applications or referrals for administrative actions to the Ombudsman as appropriate. Similarly, the Ombudsman can refer complaints to QCAT.
For more information on the Queensland Ombudsman’s functions, please visit their website at ombudsman.qld.gov.au.