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Privacy and security

Our department is committed to protecting user privacy.

The Information Privacy Act 2009 regulates how Queensland Government agencies manage your personal information. Under the Information Privacy Act 2009, government agencies such as the Department of Justice and Attorney-General are required to manage personal information in accordance with 11 information privacy principles.

QCAT continually assesses our business group and work units' compliance with the information privacy principles.

If you want to check the extent to which the information privacy principles currently apply to your transactions with us, you should either:

For more information, visit the visit the privacy page on the Department of Justice and Attorney-General's website.

Use of CCTV

QCAT’s premises at 259 Queen Street, Brisbane are protected by closed circuit television (CCTV). QCAT is committed to ensuring that personal information collected by it is dealt with in accordance with the Privacy Principles contained in the Information Privacy Act 2009.

QCAT uses CCTV systems for 24 hour video surveillance, which monitors and records activity in the following areas:

  • QCAT reception, public waiting area and document inspection rooms on Level 9
  • QCAT public waiting areas on Level 10.

The purpose of this monitoring and recording is to provide a safe and secure work environment for QCAT staff, visitors and the general public. Video cameras are only used in the areas specified.

Video surveillance is being used to deter any form of aggressive, harmful or unlawful behaviour and to assist in identifying offenders. Should an incident occur, the recordings may be provided as evidence to law enforcement authorities (such as the police) to assist with investigations or enquiries. CCTV and video footage is not used to monitor staff performance. However, it may be used to investigate allegations of serious misconduct by staff.

The images recorded by the cameras are securely stored as digital files within the CCTV software, which is only accessible to Security staff. The digital files are stored for a maximum of sixty (60) days after which they are programmed to be automatically erased unless required by law enforcement authorities. Images are viewed only by authorised staff. Controlled access to the secured footage is strictly maintained. Copies of recordings will not be made for other purposes unless they are relevant to the purpose of surveillance or are required by law.


This website uses cookies to collect information about our visitors and to track advertising campaign data. A 'cookie' is a small file that is sent to your computer when you visit our website. When you visit our website again, the cookie provides us with information about your interactions within our website. Cookies may store user preferences and other information. You can set your browser to refuse cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

What is a cookie? 

A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify users and possibly prepare customised web pages for them. When you enter a website which is using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser which stores it for later use. The next time you go to the same website, your browser will sent the cookie to the web server. The server can use this information to present you with custom web pages. So, for example, instead of seeing just a generic welcome page, you might see a welcome page with your name on it.

The name cookie derives from UNIX objects called magic cookies. These are tokens that are attached to a user or program and change depending on the areas entered by the user or program. Cookies are also sometimes called persistent cookies because they typically stay in the browser for long periods of time.

Your emails

This is a Queensland Government website. Email correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Your name and address details will not be added to a mailing list nor will we disclose these details to third parties without your consent unless required by law. Email messages may be monitored by our web team for system troubleshooting and maintenance purposes.


When you purchase an item at QCAT, your personal and financial details are protected at all stages of the transaction. In order to process your payment we need to know your name, party details and credit card details.

Your credit card details are not stored on our servers at any stage of the transaction.

We accept VISA and Mastercard credit cards for payment when using the Credit Card Authorisation. (PDF, 183.8 KB)

Last reviewed
5 March 2014
Last updated
15 October 2015

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