A range of occupations are governed by an authority, board, panel, committee or society. These appointed bodies’ primary aim is to protect the public by:
- determining working guidelines
- assessing registration applications
- investigating complaints
- initiating proceedings against members for unsatisfactory professional conduct.
Sometimes a client is dissatisfied with the work, service or advice they receive from an individual, for example, an architect. The client can contact the appointed body governing architects that is, the Board of Architects, which is responsible for investigating complaints and resolving minor disciplinary proceedings.
If the complaint is of a serious nature or the individual is not abiding by the appointed body’s decision, an application can be made by the appointed body to QCAT to conduct further disciplinary proceedings or enforce their decision. Only the appointed body can apply to QCAT for these matters.
If the individual who the complaint was made against does not agree with the disciplinary decision made by the appointed body, an application can be made to QCAT to review this decision. Individuals can also apply to QCAT to review other decisions made by an appointed body including licensing and registration.
QCAT only hears matters against the following occupational groups:
- building certifiers and contractors
- health practitioners
- introduction agents
- legal practitioners
- motor dealers
- nurses and midwives
- plumbers and drainers
- police officers and other prescribed persons
- professional engineers
- property agents
- racing personnel
- second-hand dealers and pawnbrokers
- security providers
- tattooists and tattoo business operators
- tour operators
- travel agents
- veterinary surgeons.
If you are an individual, licensee or business owner and you have a dispute relating to a professional licence, visit administrative decisions.