QCAT and the Queensland Ombudsman

A member of the public may apply to both QCAT and the Ombudsman to help resolve a complaint. QCAT may refer applications to the Ombudsman and the Ombudsman to QCAT.

The Queensland Ombudsman’s Office is an independent complaints agency.

The office is established under the Ombudsman Act 2001.

The objectives of Act are to:

  • give people a timely, effective, independent and just way of having administrative actions of agencies investigated
  • improve the quality of decision-making and administrative practice in agencies.

The Queensland Civil and Administrative Tribunal Act 2009 permits QCAT to refer applications or referrals for administrative actions to the Ombudsman as appropriate. Similarly, the Ombudsman can refer complaints to QCAT.

For more information on the Queensland Ombudsman’s functions, please visit their website at ombudsman.qld.gov.au.