Community engagement

QCAT support worker training

As part of QCAT’s ongoing engagement with the Indigenous communities of Queensland, Sessional Member Aunty Lynne Matsen organised a QCAT Support Worker Training session.

The training took place on Monday, 2 September 2019, and was hosted by Kummara Association Inc. at the Brisbane Family Wellbeing Service at Chandler. The training focussed on equipping social and support workers with a working knowledge of QCAT to enable them to better assist clients who come before the Tribunal. Thanks and congratulations must go to Aunty Lynne and Susan Matsen for their efforts in organising the successful training session.

The training was officially opened by QCAT President, Hon Justice Martin Daubney AM, who provided an explanation of QCAT and the services it provides. Senior Member Professor Ned Aughterson then took participants through the role of directions and directions hearing in managing cases. Sessional Member Linda Renouf followed with a detailed explanation of QCAT proceedings and legal terms used by the Tribunal.

After morning tea, sessions focussed on particular jurisdictions; Blue Card, Residential Tenancy disputes, Guardianship and Child Protection. The day culminated in a practical afternoon session where participants applied the knowledge they had learned by working through case scenarios and a mock tribunal exercise.

The participants reported that the day was informative and enjoyable. It has provided a good model for similar seminars to other interested groups of stakeholders.