Support at QCAT
If you have any practical needs that QCAT should know about, please contact the registry at least one week before your hearing so appropriate support can be arranged. For example, you may wish to tell the tribunal if you:
- require a break for a medical reason or to attend to an infant
- have any other special needs due to a disability.
QCAT hearing rooms are equipped with hearing loops to assist those with a hearing aid. If you require this service for your proceeding, or you have a hearing impairment but do not have a hearing aid, please advise your Case Manager or the QCAT registry via QCATOperationsSupport@justice.qld.gov.au
All floors within the tribunal are wheelchair accessible. A wheelchair is available if required. Information about disability parking is available on QCAT's contact information page.
Information and support during proceedings
The Court Network is a voluntary service providing support, non-legal information and referral. Volunteers can assist QCAT clients with:
- information about how a tribunal works
- what happens when you go to QCAT
- being with you in person on the day
- showing you around the mediation and hearing rooms beforehand
- providing you with a safe place at QCAT
- referring you to other community services that can help you.
QCAT may refer you to Court Network or you may contact them directly.
On most days, a Court Network volunteer is available on Level 10 at the QCAT Brisbane registry where hearing and mediation rooms are located.
You can identify a volunteer by their bright pink lanyard around their neck.
Advice and advocacy for tenants
The Tenants' Union of Queensland is a statewide community organisation that provides services for residential tenants, including caravan park and boarding house residents.