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Tenancy databases

What is a tenancy database?

A tenancy database is a list where landlords/agents record personal information about tenants who have had problems with their tenancies.

Examples of tenancy databases are:

Listings on tenancy databases

A person must not list a tenant on a tenancy database unless:

  1. The tenant was named as a tenant in a residential tenancy agreement.
  2. The agreement has ended.
  3. There is a reason to register the tenant on the tenancy database:
  • unpaid rent
  • an amount owing under a conciliation agreement or tribunal order
  • an amount owing after abandonment
  • objectionable behaviour
  • repeated breaches.

4.  The tenant has been given notice of the proposed listing and information into the database, and provided a reasonable opportunity to review the information to be entered.

Tribunal orders

A tenant can apply to the tribunal for removal of a tenant’s name from a database, or the correction of details listed in the database. The tribunal may make the order only if it is satisfied:

  1. The database includes information that is incorrect or misleading.
  2. The listing in unjust, having regard to:
  • the reasons for the listing
  • the tenant’s involvement in the circumstances giving rise to the reason for listing
  • the adverse consequences to the tenant because of the listing
  • any other matter.

Because the application to remove a tenant from a listing involves the exercise of discretion, the tribunal will not make a consent order unless the material filed with the consent order is enough for the tribunal to be satisfied that the listing is incorrect or unjust.

Therefore, any application to remove a person’s name from a database must also include supporting documents such as a copy of the lease (tenancy agreement), reasons for the initial listing and a copy of the tenancy database report.

When can a tenant apply?

A tenant may apply to the tribunal when:

  • they receive a notice that they will be added to the database
  • when they have been added to the database.

If the database operator does not provide a notice and the details are incorrect or unjust, a tenant may apply to the tribunal to make orders. The tenant must apply within six months of becoming aware of the database listing.

Descriptions of QCAT's jurisdiction on this website are general information only. They do not definitively describe the types of applications on which QCAT can make decisions. The relevant legislation determines QCAT's jurisdiction. If you are unsure about your legal rights, you should seek legal advice. Your individual circumstances should guide any actions taken to resolve your dispute.

More information on tenancy databases is available from the Residential Tenancies Authority (RTA) and the Queensland Government.

Tenancy advice

For property managers: Real Estate Institute of Queensland – 1300 69 7347 (1300 MY REIQ)

For tenants: Queensland Statewide Tenant Advice and Referral Service - 1300 744 263

Last reviewed
29 September 2017
Last updated
29 September 2017

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