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Tour operators

Disciplinary proceedings

QCAT conducts disciplinary proceedings against registrants, inbound tour operators and tour guides (tour operators) after the complaint has been investigated and referred by the Commissioner for Fair Trading (the Commissioner). Only the Commissioner can apply to commence disciplinary proceedings against tour operators in QCAT.

If QCAT finds that grounds for discipline are established the tribunal may:

  • issue a reprimand to the tour operator
  • require the tour operator to pay a penalty to the Commissioner
  • impose, amend or revoke the conditions of the tour operator’s registration
  • suspend the tour operator’s registration for a stated time
  • cancel the tour operator’s registration
  • order the tour operator to pay a penalty to a person who has suffered financial loss
  • issue another order to ensure a further disciplinary ground by the tour operator does not happen.

Review of the Commissioner’s or inspector's decision

QCAT is able to review decisions made by the Commissioner against a tour operator including decisions:

  • imposing a condition on a tour operator’s registration
  • suspending a tour operator’s registration
  • cancelling a tour operator’s registration
  • refusing to replace a tour operator’s registration certificate
  • refusing to grant registration for an application for a tour operator’s registration.

QCAT can also review decisions made by an inspector related to forfeiting a thing to the State.

Apply for a review of the Commissioner’s or inspector's decision.

Descriptions of QCAT's jurisdiction on this website are general information only. They do not definitively describe the types of applications on which QCAT can make decisions. The relevant legislation determines QCAT's jurisdiction. If you are unsure about your legal rights, you should seek legal advice. Your individual circumstances should guide any actions taken to resolve your dispute.

If you are seeking a review of an authority's decision, generally you must apply within 28 days of the decision being made. There are exceptions to this rule - check your information notice about the specific time limit in your case.

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Last reviewed
9 November 2011
Last updated
27 March 2012

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