Working with our stakeholders
We have continued educating and working collaboratively with a wide range of stakeholders since QCAT’s launch.
Our stakeholder community includes government departments, statutory bodies, the legal community and a large number of support and advocacy groups.
We aim to keep them informed of our practices, procedures and decisions via regular meetings and training sessions. We also encourage their active involvement in QCAT proceedings.
Our expert team is involved in participating in stakeholder managed forums, training sessions, symposiums and publications. These activities assist in building an improved understanding of each other’s objectives and higher levels of service to both our clients. They are delivered throughout the state via our registry staff, and members of the tribunal.
Feedback from our stakeholders strongly shows that our efforts to engage with them is well received.
They feel that during proceedings our members listen carefully to all parties’ views, act professionally and are fully competent in their knowledge and skills. Overall they believe that the tribunal resolves disputes or assists in moving a dispute to resolution at a future date and all parties are treated fairly and equitably.
They have also found that interacting with the registry is a positive experience with service delivery rating well particularly in relation to the quality of information provided, the timeframe in which it is provided and staff knowledge and skills.
Overall our stakeholders are satisfied with the support and advice received from QCAT and the performance of our registry staff and members. They also overwhelming believe that QCAT is achieving its objectives of being accessible, fair, just, economic, informal and quick.
