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Complaints

We value your feedback to assist in improving our services and processes.

If you are dissatisfied with a service, procedure, practice or policy, we will try to address your concern as quickly as possible. However, if we are unable to resolve the issue to your satisfaction you may choose to lodge a formal complaint. View our complaints protocol (PDF File, 74.7 KB) for more information.

Our complaint process aims to be fair, timely, easy to use and confidential. Most importantly, it can help us to improve the services we offer.

Contact us
If you have any suggestions, feedback or complaints please contact us by email or write to:

Executive Director
QCAT
GPO Box 1639
Brisbane QLD 4001.

What can I complain about?
Our complaints process covers services, procedures, practices and policies.

Our complaints process does not cover decisions made by the tribunal or decisions made by registrars, members or adjudicators acting in a quasi-judicial role.

What if there has been a delay in delivering a decision?
The President of QCAT has issued a practice direction (PDF, 121.9 KB)requiring any reserved decision to be given within 90 days after the day on which it is reserved or within any extension of that period given by the President, Deputy President or Senior Member.

If a party is concerned about a delay in the delivery of a reserved decision they may write to the QCAT President either via email or to:

President
QCAT
GPO Box 1639
BRISBANE QLD 4001

Please ensure that you provide the following information:

  • your name
  • QCAT file reference number
  • date of final hearing.

What if my complaint concerns a breach of privacy?
If you feel your privacy has been breached contact the Right to Information - Privacy Unit in the Department of Justice and Attorney-General.

What happens next?
We will provide a response to your complaint within twenty (20) working days where possible, taking into account the complexity of the complaint.

What if I’m still not satisfied?
You may request a review of the complaint by the director or manager of the relevant area. If you are still not satisfied you can contact the Queensland Ombudsman using the details below.

Queensland Ombudsman   
Address:  Level 17
   53 Albert Street
   Brisbane QLD 4000
Postal Address:  GPO Box 3314
   Brisbane QLD 4001
Phone:  07 3005 7000 or 1800 068 908
Fax:  07 3005 7067
Email:  ombudsman@ombudsman.qld.gov.au

Last reviewed
23 September 2013
Last updated
23 September 2013

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